Terms & Conditions

Last updated: 20 September 2026

These terms apply to services supplied by All Solutions Exterior Services LTD, company number 17332267, registered office: 66 Paul Street, London, England, United Kingdom, EC2A 4NA. Contact: allsolutionsexteriorservices@gmail.com or 07340 930430.

1. Quotes and estimates
Online estimator figures and initial quotes are guides and are not binding until the work, measurements, price and date are confirmed with you. If the condition, size or access differs from the information provided, we will explain any price change before additional work is carried out.

2. Booking and deposit
A booking is confirmed when we agree the work, price and appointment date and receive the required deposit. The deposit is 10% of the agreed quote. Deposits may be paid in advance or by telephone using the payment method agreed with us.

3. Payment
The balance is due when the work is completed unless we agree otherwise in writing. Payment can be made in person by card using our card machine or in cash. We do not store full card details.

4. Cancellation
You may cancel without losing your deposit if you tell us more than 7 days before the booked appointment. If you cancel within 7 days of the appointment, the 10% deposit is non-refundable. This does not affect any cancellation rights that cannot legally be excluded. We may waive or move the charge at our discretion in exceptional circumstances.

5. Access, water and electricity
You must provide safe and reasonable access to the work area and tell us about known hazards, fragile areas, drainage issues or restrictions. Where required for the agreed service, you must provide access to a suitable water supply and electricity unless we agree otherwise.

6. Surface condition and results
We assess surfaces before work begins and select an appropriate method. Results depend on age, condition, staining, previous treatment and material. Some permanent marks, damage or discolouration may remain. We will not be responsible for pre-existing defects or damage caused by hidden weaknesses that could not reasonably have been identified before work.

7. Weather and delays
Exterior cleaning is weather-dependent. We may rearrange work where conditions are unsafe or unsuitable. We will contact you and offer a new date. We are not responsible for delays outside our reasonable control.

8. Problems and liability
Tell us promptly if you believe there is a problem so we can inspect it and, where appropriate, put it right. Nothing in these terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

9. Personal information
We handle personal information as described in our Privacy Policy and use cookies as described in our Cookie Policy.

10. Law
These terms are governed by the laws of England and Wales. If you are a consumer, you may bring proceedings in the courts that apply where you live.